Visitor Information

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Visitor Information 2023-08-03T22:03:36+00:00

What can I expect during my first appointment?

Your first appointment is really an opportunity for you and your therapist to get to know one another.  Your therapist will be interested in hearing about the reason you are seeking therapy, and want to know about your history and goals for your work together.  We also hope you’ll take advantage of this time to ask any questions that you may have.  Your therapist will make some recommendations for the best course of action to assist you in achieving your goals, and together you’ll come up with a plan to work toward this.  Above all, therapy is effective when a positive relationship exists between you and your therapist, and this meeting is the first step in building that relationship.

Is there anything I should bring with me?

Yes, there are a couple of things that we will need as we begin to work together.  At your first visit, you’ll need to have an ID, and if you are planning to use your insurance you’ll need to bring your insurance card as well.  We also have some initial paperwork that we have all of our clients complete.  You can click on the below links, fill out this paperwork and bring it in with you, or just plan to arrive approximately 15 minutes before your scheduled appointment and complete them in our comfortable waiting area.

EDGE Notice of Privacy Practices

EDGE Client Registration Form

How long are the appointments?

Appointments with your therapist are usually 45 to 60 minutes in length. The duration and frequency of sessions is a decision that you will discuss directly with your therapist.  During your first meeting, you will have a discussion with your therapist about his or her recommendations, and how these fit with your needs.  You will then come up with a plan together for your treatment.

Should I see a psychiatrist or a therapist?  What is the difference?

A psychiatrist is a Medical Doctor (M.D.) who has attended medical school with an emphasis on the medical and physical aspects of behavioral health.  In a meeting with a psychiatrist, you will typically begin with an evaluation with the main purpose of determining if your situation would be appropriate for treatment with medications.  If so determined, the psychiatrist will prescribe medication and continues to work with you for medication management.

The term therapist can be used to refer to a number of different specialties, including Licensed Clinical Psychologists, Licensed Clinical Professional Counselors, and Licensed Clinical Social Workers.  A Licensed Clinical Psychologist is a clinician who holds a Doctoral Degree (Ph.D. or Psy.D.) and is specifically trained in the psychological aspects of behavioral health.  Psychologists provide psychotherapy utilizing their in-depth knowledge of psychological theory, therapy, research, and diagnostic assessment.  Some psychologists also specialize in psychological testing and are the only group of clinicians trained to do so.  Licensed Clinical Professional Counselors and Licensed Clinical Social Workers hold Masters Degrees (M.A., M.S., or M.S.W.) and are trained to assess, diagnose, and treat individuals, families, and groups presenting with behavioral health concerns.

Often the best course of intervention involves multiple approaches that all work together to enhance someone’s emotional health and well-being.  The therapists at EDGE Counseling Solutions work very closely with a number of psychiatrists in the in the area to ensure that clients are receiving the best possible care.

What if I have questions about my insurance or bill?

EDGE Counseling Solutions’ goal is to provide you with a seamless experience. We recognize that there are a number of different things that can be confusing or unclear about healthcare claims and insurance coverage, and we want to make sure we do everything we can to make these as clear as possible.  If you have any questions regarding your insurance or bill, contact Christina Robinson, our Director of Client Billing at (847) 858-4342.  You can also send her an email at

What forms of payment are accepted?

We accept all forms of payment, including cash, personal checks, and Visa, Mastercard or American Express credit cards.  For your healthcare expenses, you may also have a Flexible Spending Account (FSA) card that you use, and we will accept most of these cards as well.

Where is the office located?

Our Libertyville office is conveniently located on Winchester Road, west of Butterfield Road and east of Route 45 in the Winchester Court office complex. With our close proximity to both Route 137 and Route 176, individuals and families from many surrounding communities such as Libertyville, Vernon Hills, Grayslake, Lake Forest and Lake Bluff will find this location to be just a short ride away.

Our Buffalo Grove office is located on Lake Cook Road, just east of Arlington Heights Road.  Inside a beautiful two story brick building with white pillars, we are just a short ride for individuals and families coming from Barrington, Arlington Heights, Long Grove, Northbrook, and many other surrounding communities.